Nongor Food

Cancellation

Last updated: 13 October 2026

# Order Cancellation Policy

At Nongor Food, we understand that plans can change. Our order cancellation process is designed to be simple and transparent, helping you manage your orders conveniently through your account.

When Can You Cancel an Order?

You can submit a cancellation request after your order is confirmed through your Nongor Food account. Cancellation approval depends on your order's current processing status.

  • Before Dispatch: You can request cancellation, subject to review and approval.
  • After Dispatch: Cancellation may no longer be possible. Please refer to our Return & Refund Policy for further assistance.
  • Unavailable Products: If an item becomes unavailable, our team will contact you regarding the available options.

How to Request Order Cancellation

You can submit a cancellation request directly from your account by following these steps:

1. Log in to your Nongor Food account.
2. Navigate to My Account → Orders.
3. Select the order you wish to cancel.
4. Click Request Cancellation.
5. Select or enter your cancellation reason.
6. Submit your request for review.

Our team will review your request and update you regarding its status.

Prepaid Order Cancellation

If your prepaid order cancellation is approved, any applicable refund will be processed according to our Refund Policy and the terms of your payment method.

Accepted payment methods include bKash, Nagad, Visa, and MasterCard.

Cash on Delivery (COD) Cancellation

For Cash on Delivery orders, please submit your cancellation request as early as possible, preferably before dispatch. Approval depends on the order's processing status.

Pre-Order Cancellation

Some pre-order products may require advance payment. If you need to cancel a pre-order, submit a cancellation request through My Account → Orders. Our team will review the request based on the order's confirmation and fulfillment status.

When Can Nongor Food Cancel an Order?

Nongor Food may cancel an order if a product becomes unavailable, payment verification fails, the delivery information is invalid, or suspicious order activity is identified. Where applicable, refunds will be handled according to our Refund Policy.

Need Help With a Cancellation?

If you have questions about your cancellation request, contact our customer care team:

  • Phone: +880 1733-812843
  • WhatsApp: +880 1733-812843
  • Email: contact@nongorfood.com
  • Service Hours: Saturday to Thursday, 10 AM – 8 PM

Please keep your order ID handy so our team can assist you more efficiently.

Nongor Food — Your Convenience Matters to Us.