Exchange

# Exchange Policy

At Nongor Food, we want you to enjoy every purchase with confidence. If you receive an incorrect, damaged, or defective product, our customer care team is here to help you find the right solution.

When Can You Request an Exchange?

You may contact us for exchange assistance if:

• You receive a product different from what you ordered.
• Your product arrives damaged or defective.
• The product's weight, pack size, or variation does not match your order.
• You report the issue within the applicable reporting period.

Note: Exchange eligibility depends on the product type, the nature of the issue, and our verification process. Please contact us as soon as possible after receiving your order.

How to Request an Exchange

Follow these simple steps to report a product issue:

1. Contact our customer care team by phone, WhatsApp, or email.
2. Provide your Order ID and explain the issue.
3. Share clear photos or a video of the product and packaging, if requested.
4. Follow the instructions provided by our support team.

Our team will review your request and inform you of the next steps.

Exchange Process

Once your request is reviewed and approved:

• Our team will explain the available resolution options.
• If an exchange is approved, we will coordinate the replacement process with you.
• We will provide updates as your request progresses.

Replacement availability and collection arrangements may depend on the product and delivery location.

Conditions for Exchange

To help us resolve your issue efficiently:

• Keep the product and its original packaging until your request is reviewed.
• Provide accurate order details and supporting photos when applicable.
• Do not discard the product or packaging before receiving instructions from our team.
• Products damaged through improper handling or misuse after delivery may not qualify for an exchange.

Pre-Order & Special Items

Exchange requests for pre-order or special items will be assessed based on the product's condition, availability, and the nature of the reported issue. Please contact our support team for assistance.

Need Help With an Exchange?

We're here to help you resolve product issues as smoothly as possible.

📞 Call: +880 1733-812843

💬 WhatsApp: +880 1733-812843

📧 Email: contact@nongorfood.com

🕒 Service Hours: Saturday to Thursday, 10 AM – 8 PM

Please keep your Order ID handy when contacting us.