FAQ

# Frequently Asked Questions (FAQ)

Welcome to the Nongor Food Help Center! Find answers to common questions about placing orders, payment methods, delivery, and our products. If you need further assistance, our customer care team is happy to help.

Ordering & Products

How can I place an order?

You can place your order through the Nongor Food website. For assistance with your purchase or product inquiries, contact us by phone or WhatsApp.

How can I learn more about a product?

If you have questions about product ingredients, available varieties, or other product details, contact our customer care team. We’ll help you find the information you need.

Can I modify or cancel my order after placing it?

After your order is confirmed, you can submit a cancellation request by logging into your account and visiting My Account → Orders. Select the relevant order and click Request Cancellation → Write cancellation Reason → Submit Request. Your request will be reviewed according to the order’s current processing status.

Order Tracking & Delivery

How can I track my order?

Use the order-tracking feature on our website, if available, or contact our customer care team with your order ID and registered phone number for an update.

What are the delivery charges?

Delivery charges may vary depending on your delivery location and the applicable delivery service. Please check the charges displayed at checkout before confirming your order.

How long does delivery take?

Delivery times depend on your location, product availability, and order processing. For an update on a specific order, contact our support team.

Do you offer delivery outside Dhaka?

Please check the delivery options available for your address during checkout. You can also contact us to confirm whether delivery is available in your area.

Payment Information

What payment methods do you accept?

Nongor Food accepts Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD). Choose your preferred payment method from the available options during checkout.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders. Check the payment options at checkout to confirm whether it is available for your purchase.

Is advance payment required for pre-order items?

Certain pre-order items may require advance payment to confirm your order. Please review the payment instructions provided when placing your order.

Can I make a partial payment?

Partial payment may be available for eligible orders. Contact our customer care team to confirm the applicable terms before placing your order.

Returns, Refunds & Order Issues

What should I do if I receive a damaged or incorrect product?

Contact our customer care team as soon as possible. Share your order ID, explain the issue, and provide product photos if relevant. Our team will guide you through the available resolution options.

Can I return a product or request a refund?

Returns and refunds are subject to Nongor Food’s applicable policies and the product’s condition. Please review our Return & Refund Policy or contact customer support to discuss your situation.

What should I do if my order is delayed?

Contact us with your order ID and registered phone number. Our team will help you check the available order information and provide further assistance.

Customer Support

How can I contact Nongor Food?

You can reach our customer care team through the following channels:

• Phone: +880 1733-812843
• WhatsApp: +880 1733-812843
• Email: contact@nongorfood.com

What are your customer service hours?

Our customer care team is available Saturday to Thursday, from 10 AM to 8 PM.

Still Have Questions?

Can't find the answer you're looking for? Contact Nongor Food, and our team will be happy to assist you with your questions about products, orders, payments, and delivery.

Nongor Food — Good Food, Caring Service.