Happy Return

# Happy Return Policy

At Nongor Food, your satisfaction matters to us. If something isn't right with your order, we're here to listen, review your concern, and help you find a suitable solution.

Our Return Window

If you receive a damaged, defective, incorrect, or significantly misdescribed product, please contact us as soon as possible after delivery to request a return.

Return eligibility depends on the product type, its condition, and the nature of the issue. Our customer care team will guide you through the process.

How to Request a Return

Returning a product starts with a simple request:

1. Contact our customer care team by phone, WhatsApp, or email.
2. Share your Order ID and explain the issue with the product.
3. Provide clear photos or a video if needed to help us verify the concern.
4. Follow the instructions provided by our team while your request is reviewed.

Refund or Replacement

Once your return request is reviewed and approved, our team will explain the available resolution options.

Replacement: If eligible and available, we can help arrange a replacement for the affected product.

Refund: If a refund is approved, it will be processed according to our Refund Policy and the applicable payment method.

For Cash on Delivery orders, our team will explain the available refund arrangement when your request is approved.

Return Conditions

To help us assess your request:

• Keep the product and its original packaging until our team provides instructions.
• Share accurate order details and any requested supporting photos.
• Retain any included items, packaging, or promotional gifts where applicable.
• Products damaged through customer misuse or improper handling after delivery may not qualify for a return.

Because Nongor Food offers food products, return eligibility may vary depending on the product's nature, storage requirements, and condition.

Pre-Order Items

Return requests for pre-order products will be reviewed based on the condition of the item received and the reason for the request. Please contact our customer care team if your pre-order arrives damaged, defective, or incorrect.

Need Help With a Return?

Our customer care team is ready to assist you throughout the process.

📞 Call: +880 1733-812843

💬 WhatsApp: +880 1733-812843

📧 Email: contact@nongorfood.com

🕒 Service Hours: Saturday to Thursday, 10 AM – 8 PM

Please keep your Order ID handy so we can assist you more efficiently.

Your trust matters to us. Nongor Food is here to make your shopping experience as pleasant as possible.