Terms & Conditions

Welcome to Nongor Food. These Terms & Conditions govern your access to and use of the Nongor Food website, including browsing products, placing orders, and using our customer services.

By accessing our website or purchasing our products, you agree to these terms. Please read them carefully before using our services. If you do not agree with these terms, please discontinue using the website.

1. Definitions

• Nongor Food, We, Our, or Us: Refers to the Nongor Food business operating this website.
• Customer, User, or You: Any person who visits our website, creates an account, or purchases products from us.
• Website: The Nongor Food website and its associated online shopping services.
• Products: Food items, snacks, and other products offered for sale through our website.
• Order: A purchase request submitted by a customer through the website or another ordering channel offered by Nongor Food.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable laws to use our website and purchase products. If you are under the age of legal capacity, you should use our services with the involvement of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and complete.

3. Customer Accounts

Certain features, including order management and loyalty rewards, may require an account.

You are responsible for:

• Providing accurate registration and contact information.
• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Informing us if you suspect unauthorized access to your account.

Nongor Food may restrict or suspend accounts where there is reasonable evidence of fraud, abuse, unauthorized activity, or violations of these terms.

4. Product Information and Availability

We make reasonable efforts to present accurate product descriptions, images, ingredients, pack sizes, prices, and other relevant information.

However, minor variations in product appearance or packaging may occur. Product availability may also change without notice.

Nongor Food reserves the right to correct errors, update product information, and discontinue products when necessary. If a significant issue affects an order you have placed, we will take appropriate steps to address it.

Customers should review product labels and relevant ingredient information before consumption, particularly where allergies or dietary restrictions are a concern.

5. Pricing and Payment

All prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated. Applicable delivery charges and other disclosed costs will be presented during checkout.

Available payment methods may include:

• Visa
• MasterCard
• bKash
• Nagad
• Cash on Delivery (COD)

Payment options may vary by order or product.

Customers must provide accurate payment information and complete any required payment verification. Certain pre-order products may require advance payment, while partial payment may be available for eligible orders.

Nongor Food may place an order on hold or cancel it if payment cannot be verified, a payment fails, or a pricing error is identified. Where payment has already been collected, any applicable refund will be handled according to our Refund Policy.

6. Order Placement and Confirmation

When you place an order, you are submitting a request to purchase the selected products.

Please review your product selection, quantities, delivery address, contact information, and payment method before submitting your order.

Order acknowledgment does not necessarily mean that the order has been fully processed or dispatched. Order status and confirmation details may be available through your account.

Nongor Food reserves the right to decline or cancel an order in circumstances such as:

• A product becoming unavailable.
• An incorrect price or product listing.
• Failed payment verification.
• Incorrect or unreachable delivery information.
• Suspected fraudulent or abusive activity.

If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our Refund Policy.

7. Order Cancellation

Customers can submit a cancellation request after order confirmation by following these steps:

1. Log in to your Nongor Food account.
2. Navigate to My Account → Orders.
3. Select the relevant order.
4. Click Request Cancellation.
5. Select or enter the reason for cancellation and submit the request.

Cancellation requests are subject to review and approval based on the order's current processing status. Submitting a request does not automatically mean the order has been cancelled.

Once an order has been dispatched, cancellation may no longer be possible. Please refer to our Cancellation Policy for further details.

8. Delivery Policy

We aim to deliver orders to the address provided by the customer, subject to our delivery coverage and service availability.

Delivery times are estimates and may vary depending on the destination, product availability, order volume, weather, transportation, and other operational factors.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Delivery may be delayed or unsuccessful if the address is incorrect, the recipient cannot be reached, or other circumstances prevent delivery.

Any applicable shipping fees will be displayed or communicated during the ordering process.

9. Returns, Exchanges, and Refunds

We want customers to have a positive experience with Nongor Food. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact our customer care team promptly.

All return, exchange, and refund requests are subject to the applicable policy, product condition, and verification process.

Please refer to the following pages for details:

• Return Policy: Eligibility and the process for requesting a return.
• Exchange Policy: Conditions and procedures for exchanging eligible products.
• Happy Return Policy: Guidance on reporting product issues and requesting an appropriate resolution.
• Refund Policy: Applicable refund procedures and payment arrangements.

Food products may be subject to specific conditions because of their nature, packaging, storage requirements, and food safety considerations.

10. Discounts, Coupons, and Loyalty Points

Nongor Food may offer promotional discounts, coupon codes, special offers, and loyalty rewards from time to time.

The terms of each promotion, including eligibility, minimum purchase requirements, validity, and redemption limits, will apply.

Customers can check their available offers through:

• My Account → Coupons
• My Account → Loyalty Points

Our loyalty program awards 10 points for every ৳100 of eligible product value, excluding shipping charges, with points credited after the order is delivered.

Loyalty points do not expire under the current program rules. Points earned from cancelled or returned orders are deducted, while redeemed points are credited back when applicable to a cancelled or returned order.

Nongor Food reserves the right to correct reward calculation errors and address fraudulent or abusive use of promotional benefits, subject to applicable law and the published program rules.

11. Customer Responsibilities and Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Submit false, misleading, or fraudulent orders.
• Attempt unauthorized access to customer accounts or website systems.
• Interfere with website operations, security, or performance.
• Upload or transmit malicious code.
• Copy, distribute, or misuse website content without appropriate authorization.

We may take reasonable steps to protect our website, customers, and business against misuse.

12. Intellectual Property

Website content, including brand names, logos, product photographs, written descriptions, graphics, and design elements, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use this content without permission from the relevant rights holder, except where permitted by law.

13. Privacy and Personal Information

We collect and use customer information as necessary to operate our website, process orders, arrange deliveries, provide support, and administer customer accounts and rewards.

Personal information will be handled in accordance with our Privacy Policy and applicable laws of Bangladesh.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

14. Limitation of Liability

To the extent permitted by applicable law, Nongor Food will not be responsible for losses caused by circumstances beyond our reasonable control, including certain service interruptions, delivery disruptions, or technical failures.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Where permitted by law, any remedy relating to a particular purchase will be assessed in light of the relevant product, order details, and circumstances.

15. Events Beyond Our Control

Nongor Food will make reasonable efforts to fulfil its obligations. However, delays or interruptions may occur because of events beyond our reasonable control, such as natural disasters, severe weather, transportation disruptions, strikes, public emergencies, or major technical failures.

Where such circumstances affect an order, we will take reasonable steps to address the situation and communicate relevant updates when possible.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of the People’s Republic of Bangladesh.

Any dispute arising from the use of our website or purchase of our products will be handled by the competent authorities or courts with jurisdiction under applicable law.

Nothing in these terms removes any consumer rights or legal protections available under applicable law.

17. Changes to These Terms

Nongor Food may update these Terms & Conditions to reflect changes in our services, business operations, or legal requirements.

Revised terms will be published on this page with an updated revision date. Customers should review this page periodically to stay informed.

Changes will apply as permitted by applicable law. Any rights or obligations that must continue under law will remain unaffected.

18. Contact Us

If you have questions about these Terms & Conditions, your orders, or our policies, please contact our customer care team.

Phone: +880 1733-812843

WhatsApp: +880 1733-812843

Email: contact@nongorfood.com

Service Hours: Saturday to Thursday, 10 AM – 8 PM

Thank you for choosing Nongor Food. We appreciate your trust and look forward to serving you.