Refund Policy

At Nongor Food, we want you to shop with confidence. If something goes wrong with your order and a refund is appropriate, our team will guide you through the process with care and transparency.

When Am I Eligible for a Refund?

You may request a refund for review in situations such as:

• You receive a damaged, defective, or incorrect product.
• A product becomes unavailable after your payment has been completed.
• Your return request is approved under our applicable Return Policy.
• Your order is cancelled and a refund is due under our Cancellation Policy.

Refund eligibility depends on the circumstances of your order, the product involved, and the applicable policy.

How to Request a Refund

To request a refund, follow these steps:

1. Contact our customer care team by phone, WhatsApp, or email.
2. Provide your Order ID and explain the reason for your request.
3. Share product photos or other supporting information if requested.
4. Our team will review your request and inform you of the next steps.

Once your request is approved, we will initiate the applicable refund process.

Refund Methods

Refunds will be arranged through an appropriate payment method, depending on how you paid and the circumstances of your order.

Available payment methods include:

• bKash
• Nagad
• Visa
• MasterCard

For Cash on Delivery (COD) orders, our customer care team will confirm the available refund method, which may include bKash or Nagad.

Refund Processing Time

Refund processing times may vary depending on the payment provider, bank, and transaction type.

After your refund is approved, our team will provide guidance on the expected processing time. Any additional time required by a bank or payment provider may be outside our direct control.

Partial Refunds

If only certain items in your order qualify for a refund, the refund may be limited to the eligible items and applicable amount.

Any approved partial refund will be communicated to you before processing.

Refund Amount and Deductions

We aim to provide the full eligible refund amount in accordance with our applicable policies. Any adjustment relating to missing items, customer-caused damage, or other applicable charges will be reviewed and explained where relevant and permitted by law.

Need Help With Your Refund?

Our customer care team is here to assist you with refund requests, payment questions, and order-related concerns.

📞 Call: +880 1733-812843

💬 WhatsApp: +880 1733-812843

📧 Email: contact@nongorfood.com

🕒 Service Hours: Saturday to Thursday, 10 AM – 8 PM

Please keep your Order ID handy to help us review your request efficiently.

Thank you for choosing Nongor Food. Your trust and satisfaction matter to us.