Privacy Policy

# Privacy Policy

At Nongor Food, we value your trust and respect your privacy. This Privacy Policy explains how we may collect, use, store, and share your personal information when you visit nongorfood.com, create an account, place an order, or contact our customer support team.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy. We encourage you to read this page carefully to understand how your information is used and protected.

1. Scope and Purpose

This Privacy Policy applies to visitors, customers, and registered account holders who use the Nongor Food website or interact with our customer support channels.

We may collect and process personal information to:

• Process, confirm, and deliver customer orders.
• Manage customer accounts and order history.
• Provide customer service and respond to inquiries.
• Send important order updates and service-related notifications.
• Improve website performance, functionality, and shopping experience.
• Support website security, prevent fraudulent activities, and meet applicable legal obligations.

2. Information We Collect

A. Information You Provide

When you create an account, place an order, or contact us, we may collect the following information:

• Personal Information: Your name, phone number, email address, and delivery or billing address.
• Account Information: Your login credentials and account-related preferences.
• Order Information: Products purchased, order details, delivery instructions, and transaction status.
• Payment Information: Payment method and transaction details required to process or verify a payment. Card and mobile financial service payments may be handled by the relevant payment provider.
• Customer Communications: Messages, feedback, complaints, and other information you provide when contacting our support team.

Please do not share your account password, PIN, OTP, or other confidential payment credentials with anyone claiming to represent Nongor Food.

B. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, depending on the website features and technologies in use. This may include:

• IP address and general device information.
• Browser type and operating system.
• Pages visited and interactions with website features.
• Referring pages and browsing activity.
• Cookie identifiers and similar tracking data.

C. Information from Service Providers

We may receive relevant information from third-party providers involved in delivering our services, such as payment providers confirming transactions, delivery partners providing shipment updates, and analytics or advertising platforms helping us understand website performance.

The information received depends on the services used and the permissions or settings in place.

3. How We Use Your Information

Nongor Food may use your information for the following purposes:

Order Management: To confirm orders, process payments, arrange delivery, and provide order updates.

Customer Support: To answer questions, handle complaints, and assist with cancellations, returns, exchanges, or refunds where applicable.

Account Management: To maintain your account, order history, saved information, and account-related features.

Marketing and Promotions: To communicate relevant offers, new products, or promotional information where permitted. You may opt out of promotional communications when an opt-out option is provided.

Website Improvement: To understand how visitors use our website and improve its content, performance, and functionality.

Security and Fraud Prevention: To protect our website, customers, and transactions against suspicious or unauthorized activity.

Legal Compliance: To respond to valid legal requests and meet applicable legal or regulatory obligations.

4. Sharing and Disclosure of Information

Nongor Food does not sell your personal information to third parties. We may share relevant information only when reasonably necessary to operate our website and provide our services, including with:

• Delivery Partners: To deliver orders and provide shipment-related services.
• Payment Service Providers: To process or verify payments and transactions.
• Website and Technology Providers: To support website hosting, maintenance, security, and technical operations.
• Analytics and Advertising Providers: Where applicable, to measure website activity, understand campaign performance, and improve marketing effectiveness.
• Legal or Regulatory Authorities: When disclosure is required by applicable law or a valid legal process.

We aim to limit shared information to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and terms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

Depending on the technologies enabled, cookies may help us:

• Maintain account sessions and remember relevant preferences.
• Support shopping cart and checkout functionality.
• Understand website traffic and performance.
• Measure marketing and advertising effectiveness.
• Improve website usability and content relevance.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect features such as account access, cart functionality, or checkout.

Where applicable, advertising and analytics technologies may collect information about your interactions with our website in accordance with their own policies and available settings.

6. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the systems and services in use, these measures may include access controls, technical safeguards, and secure payment processing through relevant providers.

However, no online platform or electronic transmission method can be guaranteed to be completely secure. We therefore cannot promise absolute security, and users should take appropriate steps to protect their accounts and personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, manage customer relationships, maintain relevant transaction records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we may delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

If you wish to request account closure or deletion of your personal information, please contact our customer support team. Certain information may need to be retained where required for legal, security, accounting, or transaction-related purposes.

8. Your Privacy Choices and Requests

Subject to applicable law and the nature of the information involved, you may contact us to request:

• Access: Information about the personal data we hold about you.
• Correction: Updates to inaccurate or incomplete personal information.
• Deletion: Removal of personal information that we are not required to retain.
• Marketing Opt-Out: Discontinuation of promotional communications where an opt-out option is available.
• Account Assistance: Help with account-related information and access.

We may need to verify your identity before responding to a request. Some requests may be limited by legal obligations, transaction records, or legitimate operational requirements.

To submit a privacy-related request, please use the contact details provided below.

9. Children's Privacy

Nongor Food's website is intended for general customers and is not specifically designed to collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact our support team so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. These services may have their own privacy policies, security practices, and terms of use.

Nongor Food does not control the privacy practices of independent third parties. We recommend reviewing their policies before providing personal information through their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Nongor Food using the details below.

• Phone: +880 1733-812843
• WhatsApp: +880 1733-812843
• Email: contact@nongorfood.com
• Customer Support Hours: Saturday to Thursday, 10:00 AM–8:00 PM

We will review your inquiry and respond as appropriate.

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Your Privacy Matters to Us

At Nongor Food, we aim to handle your personal information responsibly and transparently while providing a reliable and convenient shopping experience.